LIGHT COFFEE Terms and Conditions
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Please read these Terms and Conditions carefully before purchasing from or using our website. By placing an order, you agree to be bound by the terms below.
1. Shipping and Delivery
We currently deliver to Australia, New Zealand, Japan, Hong Kong, and Taiwan. Delivery transit times will vary depending on your location and the delivery service provider.
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Please ensure your delivery address is correct at the time of order. Any redirection or resending due to an incorrect address will incur an additional postage charge.
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If your order has not arrived within fourteen (14) days of confirmation, please contact us at light@lightcoffee.com.au.
International orders: Customers are responsible for any customs duties, taxes, or import fees that may apply in their destination country.
Delivery times are estimates only and may be affected by factors beyond our control (e.g. postal delays, customs processing).
Risk of loss or damage passes to the customer once the order has been delivered to the address provided.
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2. Product Availability
We aim to keep all listed products in stock. If an item is unavailable or cannot be delivered, we will notify you to arrange an alternative product, backorder, or full refund—at your discretion.
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Prices, descriptions, and product availability are subject to change without notice.
We reserve the right to refuse or cancel any order prior to dispatch for any reason, including stock errors or incorrect pricing.
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3. Ongoing Coffee Bean Subscriptions
By signing up for an ongoing coffee subscription, you agree to be charged automatically each month on the day of your first purchase, until you choose to cancel.
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Please note that the amount charged for the current month covers the following month’s shipment.
For example, a deduction made on 15 September applies to the October mail-out, which is typically dispatched during the first week of October.
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You may cancel your subscription at any time by logging into your PayPal account to stop recurring payments.
Please allow 7 working days’ notice before your next renewal date and confirm your cancellation via light@lightcoffee.com.au.
If a scheduled payment fails, your subscription may be paused until payment is successfully processed.
It is your responsibility to ensure your payment details are current and to contact us if you become aware of a payment issue.
In rare cases where a payment fails but we are not notified of the failure by PayPal or our payment provider, it remains the subscriber’s responsibility to notify Light Coffee by email.
If a shipment is sent after a missed or failed payment, the subscriber agrees to settle the outstanding balance promptly upon notification.
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Subscription pricing and offerings are subject to change.
Any existing subscriber pricing changes will be communicated by email at least 14 days in advance.
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4. Coffee Bean Subscription Gifts
When purchasing a subscription gift, please ensure the recipient’s shipping address is correct.
We require 7 working days’ notice via email for any changes.
Light Coffee is not responsible for non-delivery due to incorrect or incomplete recipient information.
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5. Digital Gift Cards
Gift card codes are sent directly to the recipient’s email address upon purchase or on the date specified. No physical cards will be mailed.
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Gift cards are valid for 12 months from the date of purchase.
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They cannot be replaced, reloaded, exchanged, or redeemed for cash.
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Gift cards are only redeemable in Australia, New Zealand, Japan, and Singapore.
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The balance may be used across multiple purchases in our LIGHT COFFEE online shop.
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Gift card credit cannot be used for Coffee Bean Subscription Plans.
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To check your balance, please keep a record or email light@lightcoffee.com.au.
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Light Coffee is not responsible for lost, stolen, or misdirected gift cards, including those resulting from incorrect recipient details. Gift cards are non-transferable and cannot be resold.
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6. Returns and Refund Policy
If you are unsatisfied with any purchase, please contact us at light@lightcoffee.com.au within fourteen (14) days of shipment.
Include your name, order number, date of purchase, and details of the issue to initiate the return or refund process.
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Due to the perishable nature of coffee, we cannot accept returns once the packaging has been opened, unless the product is faulty or incorrect.
Approved refunds will be processed within 10 business days of confirmation.
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7. Events Tickets
Please note that event tickets are non-refundable.
If an event is cancelled or rescheduled by Light Coffee, you will be offered an alternative date or refund.
Attendance is at your own risk. Light Coffee accepts no liability for injury, loss, or damage sustained at our events, except where required by law.
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8. General Conditions
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All coffee is sold as whole beans only unless otherwise agreed upon.
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Coffee tasting notes are indicative and may vary between batches.
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There may be traces of dairy, gluten, and nuts, as our roasting and packaging facilities are not allergen-free.
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Payments are processed via PayPal or Square. For more information, see their respective terms and privacy policies:
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Light Coffee reserves the right to cancel orders or modify these Terms and Conditions at any time, effective upon posting on our website.
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9. Limitation of Liability
To the fullest extent permitted by law, Light Coffee shall not be liable for any indirect, incidental, or consequential loss or damage resulting from the use of our products or services.
Where liability cannot be excluded, our total liability shall not exceed the purchase price of the product or service in question.
10. Privacy and Data
We collect and use personal information in accordance with our Privacy Policy.
By using our website and placing an order, you consent to our collection and use of your personal data for order processing and communication.
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